Thejendra Sreenivas

Thejendra BS is an IT manager and author of Practical IT Service Management – A Concise Guide for Busy Executives (based on ITIL v3).Visit http://www.thejendra.com to buy this extremely popular book used by nearly seven thousand organizations worldwide to understand how to successfully implement ITIL.

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The advancement and easy availability of new and useful technologies today have enabled thousands of organizations worldwide to implement and become heavily dependent on technology for their business needs Information technology (IT) has invaded and proved its immense benefits even in the smallest of organizations



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